Rental Van Breakdown – Now What?

Parked grey moving van

The safest and fastest way to transport large and heavy furniture and electrical goods is by using a spacious and equipped moving vehicle. If you don’t own a big van, you can hire one from a trusted removals company. Although the vehicles of such businesses are usually maintained in an excellent condition, they too can break down in the middle of the moving process. If that happens to you, you will need to:

  • Remain calm;
  • Contact your moving company;
  • Pull off the road;
  • Know what’s in your contract;

How to avoid such accidents

Being stuck in the middle of a busy road with a large van full with your furniture and personal possessions, can slow down and even delay your relocation. So, you must be extra careful when choosing not only the moving van you plan to hire but also the company from which you intend to hire the vehicle. Find a moving firm that is fully insured, properly licensed and which has been around for a few years. Make sure they have excellent reviews and that their vans are new, clean and in a tip-top state. Also, if you think that there is something wrong with the truck you have hired, let the moving van company know so that they can replace the vehicle with another one.

Read the fine print

Parked grey moving vanBefore signing a contract with your removal company, familiarize yourself with every clause in it. Pay special attention to the part where the agreement discusses potential moving van accidents. Some moving firms have insured their vehicles and do not require their customers to pay in case the van breaks down. Others, ask clients to pay and they later cover part of the repair costs. And there is a third scenario in which the company blames it all on you and forces you to not only pay for the truck’s repair but they also force you to spend money on some additional fees. If you can’t find any information in the contract regarding the vehicle’s maintenance, ask the company’s consultants why this is the case. If you don’t agree with the conditions with which they present you, don’t put your signature and start looking for another more reliable removals business.

Always keep an eye on the truck

If the moving van you have hired breaks down, avoid abandoning it in the middle of the road. If, for some reason, you need to leave it out of your sight, lock the vehicle and its cargo area unless you want someone to come and steal the vehicle or your possessions.

Call your moving company

The first thing you must do when you start experiencing some issues with the van is to contact the removal firm. If you have managed to find a trustworthy company, they will immediately send help or a replacement truck.

In case you are planning a full house removal, you may be better off using a comprehensive home removal service in London. In that way, you will not have to worry about the condition of the van or even about its loading and unloading.